The rooms are extremely damp y and foul-smelling. It's more of a local guesthouse for local people rather than a tourist hostel. Middle-aged men roaming around in shorts (pls take this seriously) since you'll feel extremely uncomfortable and the place simply wouldn't be your vibe. The hostel (apparently) has a lot of rules and regulations, and for in return, you'll have a pathetic experience for sure. The staff is extremely rude and behave indifferently. And the main story starts now - the beds are filled with bed bugs, and i booked for a 4 nights stay, first night i got bitten all over my body (when i say all over l, i mean all over) and just to tell bed bug bites are itchy, swells up immediately and painful. And i had to wake up the night, and you might think why not just tell the reception (great question. So, there will not be a single soul from the hostel property after 6:30pm (only guests) and even if you're dying you won't get help (trust me you won't) because talking about my second night, there was no action taken for the bed bugs and since no one was there from the reception (lovely) and had to sleep on the floor (yes) and you might think why not just leave the property asap (good question) it was christmas time and this property offers only non-refundable booking and the other properties were charging exorbitant prices which i couldn't afford (must be loving the context on how i got trapped right. Will be adding another review post my other 2 days here. and no matter what the property replies to it (you'll actually be doing me a major favour which i'll be forever indebted to if you avoid this property. Just spend a little more money or sometimes other good hostels will be the same price as this one. This is for your own good, cause no one needs to sleep on the floor on vacation. Period.
Royal Lodge at Pagoda Street has replied on Wed Oct 15 12:57:59 IST 2025
Dear Kalai,
We sincerely apologize for the unpleasant experience you had during your stay. This is not the level of comfort or service we strive to provide. We take your feedback regarding cleanliness, maintenance, and staff responsiveness very seriously and have already taken immediate steps to investigate and address these issues with our housekeeping and management teams.
We truly value your comments and will work to ensure this situation does not happen again. Please contact us directly so we can assist you further and make things right.
