I have no idea how Aloft Novena dares to charge these prices for what they provide. The rooms are TINY not “compact” or “cozy” tiny, but claustrophobic box tiny. There’s not even space to properly open and keep luggage bags you literally have to step over them to move around.
There’s no air-conditioning in the corridors, so every time you step out of your room, you’re hit with a wave of heat. But the real insult? The room AC is controlled by the hotel not by guests who actually paid to stay there. They turn it off or choke the airflow at night to save on electricity. I woke up drenched in sweat at 6 am, called reception, and magically the AC was “working” again within five minutes. Translation: they were cutting it on purpose.
Temperature is locked at 21°C, and if you dare to ask them to make it cooler, it becomes some ridiculous drama. This same thing happened my first night, but I let it go. Second night I complained, and suddenly I’m offered free breakfast clearly a bribe so I don’t post an honest review.
Housekeeping is equally unprofessional. The moment you call for anything, they come and slam the doorbell repeatedly without even considering that a guest could be in the washroom or resting.
This is cheap, shameless, and disrespectful management that treats tired paying guests like nothing more than walking wallets. My stay here was miserable from start to finish.
Aloft Singapore Novena by Marriott
Dear Lubna Kondkari,
Thank you for bringing your concerns to our attention. We regret to hear that your stay experience with us did not meet your expectations.
We sincerely apologize for the discomfort you experienced during your stay with us.
Rest assured, it is never our intention to compromise guest comfort. As part of our sustainability efforts, the room air conditioning is preset to 21°C to support environmentally responsible practices. However, guest comfort remains our top priority, and we are happy to adjust the temperature upon request at any time during your stay. Your feedback will be shared with our teams for review, so we can better address such concerns in the future.
We also apologize for any inconvenience caused by our housekeeping team’s response. Your comments are being shared with the team to ensure better communication and guest consideration moving forward.
We hope you will give us another opportunity in the future to better serve you.
Sincerely,
Eric Thye
Director of Front Office
