In spite of booking a superior double room, the room initially assigned to us was very small, with a slanting ceiling and a bathtub awkwardly placed both in the room and in the bathroom. Furthermore, there was no lift available, and we had to carry two heavy luggage bags up a narrow spiral staircase. The room felt extremely suffocating, so we requested a change and pointed out that we had been given the wrong room.
The second room provided had no Wi-Fi connection, and only after this inconvenience were we moved to a third room, which was slightly better. Unfortunately, this entire process took nearly two hours and caused us a great deal of discomfort at the start of our stay.