ماي دي فيل ليك سايد هوتل

ماي دي فيل ليك سايد هوتل تم الرد لFri Apr 05 07:41:18 IST 2024

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value all comments from our guests as they provide us with an opportunity to improve and better serve our valued patrons. We are genuinely sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for the issues you encountered during your stay. Upon reviewing your concerns, we acknowledge that the room size and lack of room ventilation have impacted your comfort during your visit. We understand the importance of a comfortable and spacious accommodation, and we regret that this aspect fell short during your time with us. In an effort to continually enhance the experience of our guests, we are actively addressing the room size and ventilation concerns to ensure that future guests do not encounter similar challenges. Your input is invaluable as we strive to make improvements to our facilities and services. We would welcome the opportunity to discuss your stay in further detail and learn more about your specific experience. Please feel free to reach out to us directly so that we can address your concerns and gain a better understanding of the issues you faced. It is our sincere hope that you will provide us with the opportunity to regain your confidence and welcome you back for a more enjoyable stay in the future. Once again, we appreciate your valuable feedback, and we remain committed to delivering an exceptional guest experience.

ماي دي فيل ليك سايد هوتل تم الرد لFri Apr 05 07:42:50 IST 2024

Thank you for your encouraging and supportive review! We are glad to learn that your overall experience with us was enjoyable. All your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to seeing you on your next trip to Hanoi.

ماي دي فيل ليك سايد هوتل تم الرد لFri Apr 05 07:45:39 IST 2024

We appreciate you taking the time to provide feedback on your recent experience at our hotel. Your insights are invaluable to us as we continuously strive to enhance our guests' satisfaction. We regret to learn of the challenges you encountered during your stay, particularly in regard to the hospitality and service levels you experienced. Please accept our sincerest apologies for any inconveniences you faced. Upon reviewing your comments, we are deeply concerned by the lack of assistance you encountered after your check-in. It is disappointing to hear that the level of service you received did not meet our standard of hospitality, and we offer our assurances that this matter will be thoroughly addressed with our management and staff to prevent such occurrences in the future. Your disappointment regarding the limited vegetarian options available is also disheartening. We are committed to catering to the dietary preferences of all our guests, and your feedback is instrumental as we continuously evaluate and expand our culinary offerings. Regarding the request for a cake to celebrate your husband's birthday, we regret that we were unable to accommodate this request in a timely and efficient manner. We understand the significance of such occasions, and we apologize for any disappointment this may have caused. Furthermore, your feedback on the room size and pricing has been duly noted. We understand the importance of comfortable accommodations and the value-for-money aspect for our guests, and we will use your input to address these areas for improvement. We sincerely appreciate your candid observations and assure you that your feedback will not go unnoticed. We would be grateful for the opportunity to regain your trust, and we encourage you to reach out to us directly so we can address your concerns and discuss your stay in further detail. It is our hope that you will allow us the privilege of welcoming you back in the future for an improved and more enjoyable experience.

ماي دي فيل ليك سايد هوتل تم الرد لFri Apr 05 07:46:06 IST 2024

It was wonderful to read your comments and rest assured that we will share your feedback with the team who take great pride in ensuring each guest has a memorable experience. We are very pleased to know that we went over the top to your satisfaction. Such comments like yours make us feel so rewarded for the endeavors that we put into our job. We very much look forward to welcome you back and to continue to exceed your expectations.

ماي دي فيل ليك سايد هوتل تم الرد لFri Apr 05 07:46:35 IST 2024

Thank you for taking the time to write this wonderful review of your recent experience. It fills us with great joy to know that you had a great experience with us and in particular you very much enjoyed the tour at the best service. Again, thank you for sharing this brilliant review and we look forward to welcoming you back in the very near future.

ماي دي فيل ليك سايد هوتل تم الرد لFri Apr 05 07:46:59 IST 2024

What a delightful review and what a pleasure to hear that you had a great experience.We are thrilled to hear we were able to assist in making this visit to Hanoi such a memorable one for you. We have shared your compliments with all the team members and it really made their day. We do hope that we will be able to welcome you back again very soon.