I stayed at the tower The Tower Hotel, by Thistle on 14-12-2020, and had booked their suit for one night as i was surprising my friend for his birthday. But from the moment i arrived at the The Tower Hotel, by Thistle o could feel the stay being indifferent towards us. First we were given a lower category room even though our booking for for suite. I had requested the staff if they could help us with something to make my friends believe special to which they initially agreed but later when they had to change my room category to the one i had paid for they told me that now they won’t arrange for anything as we are being moved to a higher category room even though that’s what we had paid for. The The Tower Hotel, by Thistle was almost empty as we were in a middle of a pandemic even after that the staff would not entertain some basic requests like extra toiletries and water. Luckily there was a tesco right outside the The Tower Hotel, by Thistle where we got all the remaining stuff from.