My experience at sail riverside hotel in bangkok was nothing short of infuriating and deeply unsatisfactory. As an international couple, we were subjected to a series of inexcusable blunders that marred our stay. Despite their claims of offering early check-in at 12, we were left seething during a torturous 3-hour wait as rooms remained vacant post-check-out time, a clear contradiction to their marketing. Throughout our 2-day stay, our room cards repeatedly failed, leaving us stranded outside our own room. The reception staff's sluggish response was a slap in the face, as they handed us one ineffective card after another. This drawn-out charade cost us an agonizing 30 minutes, while staff members cluelessly escalated the issue to a technician who took another hour to address the battery depletion. The following day, the same card debacle left us locked out, causing us to miss precious time packing for our flight. The hotel's complete inability to manage these basic issues efficiently led to us rushing and incurring extra taxi expenses to barely catch our flight. Even the check-out process was maddeningly delayed, with rude reception staff demonstrating complete disregard for our situation. Their insistence on prioritizing others over delayed travelers showcases the hotel's total lack of customer care. Sail riverside hotel's gross mishandling of these room key issues, coupled with their absolute failure to apologize, treated us as nothing more than inconveniences. This establishment's level of incompetence and mistreatment was utterly deplorable.
