My stay at Novotel Hotel Messe near Zurich Airport was deeply disappointing and unacceptable.
The hotel was undergoing heavy renovation, yet it was still accepting guests, which it absolutely should not have. The least the hotel should have done is displaying a notice that it is under renovation in booking sites, so nobody books this.
The facilities were in complete disarray: the reception was a makeshift setup, far from professional or welcoming. The restaurant was closed, leaving no dining options, and the elevator was a construction lift, completely unsuitable for guests. Pathways were designed for labor movement, making navigation hazardous and inconvenient for hotel guests. Breakfast tables were empty with no basic cutleries or mats! When asked for Fruit, the response was IT GOT OVER with no further explanation! The overall experience was chaotic and pathetic—avoid this hotel until renovations are fully completed!