Grand Kesambi Resort and Villas

Grand Kesambi Resort and Villas تم الرد لSat Nov 01 14:33:49 IST 2025

Dear Pallavi Ganeriwal, Thank you for sharing your feedback regarding your recent stay with us. We truly regret to hear that your experience did not meet your expectations, particularly with regard to the room condition and breakfast options. Please allow us to clarify that Indian breakfast is available upon request, and we are always happy to prepare it when informed in advance. We appreciate your comments, as they help us improve our services and facilities to better serve our valued guests. We hope to have the opportunity to welcome you again and provide a more satisfying experience on your next visit. Best regards, Grand Kesambi Resort & Villa

Grand Kesambi Resort and Villas تم الرد لFri Sep 12 15:37:10 IST 2025

Dear Navdeep Arora, Thank you for your review. We are truly sorry to hear about the terrible experience you had with our service and room maintenance. Please accept our deepest apologies for the unprofessional assistance, the room's poor lighting and drainage issues, and the unacceptable housekeeping intrusion. We are taking your feedback very seriously and have addressed these issues directly with our team to ensure this does not happen again. Your comments are crucial for us to improve, and we hope you will give us another opportunity to provide you with a much better stay. Sincerely, Grand Kesambi Resort and Villa

Grand Kesambi Resort and Villas تم الرد لFri Sep 12 15:41:14 IST 2025

Dear Rahul Gupta, Thank you for your feedback. We are truly sorry to hear about the unacceptable issues you experienced during your stay. We deeply apologize for the dirty water, non-functional toilet, and the misleading information about our amenities. Your comments about the unresponsive reception at 2 a.m. and the charge for a broken cup are taken very seriously. This is not the service we aim to provide, and we are addressing these matters immediately with our team. We understand your frustration and are committed to making the necessary improvements. We hope to have the opportunity to serve you better in the future. Sincerely, Grand Kesambi Resort and Villa

Grand Kesambi Resort and Villas تم الرد لSat Oct 04 09:31:15 IST 2025

Dear Adash Rathod, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our amenities and had a memorable stay with us. Your kind recommendation to your friends truly means a lot, and we look forward to welcoming you and your loved ones again soon. Warm regards, Grand Kesambi Resort & Villa

Grand Kesambi Resort and Villas تم الرد لFri Sep 12 15:44:14 IST 2025

Dear Sahitya Reddy Thirumala Reddy, Thank you for your feedback. We're glad you enjoyed our pool and spa. However, we are truly sorry to hear about the numerous issues you faced with your room. Please accept our sincerest apologies for the lack of proper lighting, the dysfunctional geyser, the unsanitary bathroom conditions, and the mosquitoes on your balcony. We also regret the poor service you received from our restaurant team. This is not the standard we strive for. Your comments are crucial for us to identify and address these maintenance and service failures immediately. We understand your frustration and are committed to making the necessary improvements. We hope to have the opportunity to serve you better in the future. Sincerely, Grand Kesambi Resort and Villa

Grand Kesambi Resort and Villas

Dear Manmeet Singh Oberoi, We are truly sorry and deeply concerned to hear about your experience. The issues you've raised are completely unacceptable, and we sincerely apologize that we failed to provide you with a satisfactory stay. Please be assured that we are taking your feedback very seriously. We have immediately escalated this matter to our management team for a thorough investigation. We understand your frustration and are committed to addressing these issues to ensure our standards are met. We would like to discuss this further with you. Please contact us directly at your earliest convenience so we can address your refund request and the complaint you wish to make. Sincerely, Grand Kesambi Resort and Villa

Grand Kesambi Resort and Villas

Dear Shubham Bhardwaj, Thank you for your kind review and recommendation. We are delighted to hear that you enjoyed our resort’s location and amenities, and that your stay with us was a memorable one. Your support means a lot to our team, and we look forward to welcoming you back on your next visit to Bali. Warm regards, Grand Kesambi Resort & Villa

Grand Kesambi Resort and Villas تم الرد لFri Sep 12 15:38:59 IST 2025

Dear Gurleen Kalra, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. We regret that our reception was unresponsive and that the air conditioning in your room was not working properly. This is not the standard we aim for, and we are addressing these service and maintenance issues immediately. We understand the inconvenience of our resort's layout and its distance from local markets, and we appreciate you bringing these points to our attention. Your comments are invaluable as we work to improve our guest experience. We hope to have the chance to welcome you back for a much better stay. Sincerely, Grand Kesambi Resort and Villa

Grand Kesambi Resort and Villas تم الرد لSat Oct 04 09:29:27 IST 2025

Dear Nitin Sathyaprakash Miraskar, Thank you for your feedback and for choosing to stay with us. We are pleased to know that your overall stay was good. We also take note of your comment regarding the welcome drinks, and we will review this with our team to enhance the guest experience in the future. We look forward to welcoming you back again for an even more enjoyable stay. Warm regards, Grand Kesambi Resort & Villa

Grand Kesambi Resort and Villas تم الرد لFri Sep 12 15:40:28 IST 2025

Dear Roopak Saini, Thank you for your feedback. We are truly sorry to hear about the unacceptable experience you had during your stay. We deeply apologize for the prolonged power and water outage, which we understand caused significant discomfort and inconvenience, especially with the mosquitoes. We are actively investigating the root cause of this issue to prevent it from happening again. We also apologize for the disappointing breakfast. Your comments are crucial, and we are using them to make immediate improvements to our services and facilities. We understand your frustration and are committed to ensuring a better experience for our guests. We hope to have the opportunity to serve you better in the future. Sincerely, Grand Kesambi Resort and Villa

Grand Kesambi Resort and Villas تم الرد لFri Jun 19 10:00:10 IST 2020

Dear Mr/s. ROHITH BANAVARA UTTAMKUMAR Warmest greeting from Grand Kesambi Resort And villa Thank you for your excellent ratings And review during your stay, we hope it will be a good experience for you while staying at our Resort And villa, we're appreciate an every feedback that you inform to us for our better future And we look forward to your next arrival, greetings). Feel free to contact us. Grand Kesambi Resort And villa Ade roy Renaldo Ecommerce officer

Grand Kesambi Resort and Villas تم الرد لFri Jun 19 10:04:21 IST 2020

Dear Mr/s. LALITH JAIN Warmest greeting from Grand Kesambi Resort And villa Thank you for your excellent ratings And review during your stay, we hope it will be a good experience for you while staying at our Resort And villa, we're appreciate an every feedback that you inform to us for our better future And we look forward to your next arrival, greetings). Feel free to contact us. Grand Kesambi Resort And villa Ade roy Renaldo Ecommerce officer

Grand Kesambi Resort and Villas تم الرد لFri Jun 19 10:03:16 IST 2020

Dear Mr/s. Jui Mhatre, Warmest greeting from Grand Kesambi Resort And Villa Thank you for your 5-star ratings And review during your stay, we hope it will be a good experience for you while staying at our Resort And villa, we appreciate every feedback that you inform to us for our better future And we look forward to your next arrival, greetings. Feel free to contact us. Grand Kesambi Resort And Villa Ade Roy Renaldo Ecommerce officer