HANTING HOTEL HO CHI MINH CITY

HANTING HOTEL HO CHI MINH CITY

Dear Mr. Hitesh Pandey, Thank you so much for your wonderful review and for rating us 5/5. We are delighted to hear that you had a smooth and pleasant stay, enjoyed the clean and comfortable room, and appreciated our central location. Your kind words about our team’s hospitality truly mean a lot to us. We are also excited to share that Huazhu Hotel now features newly renovated room categories, a refreshed lobby with welcome drinks and a comfortable waiting lounge, as well as convenient laundry service to enhance your experience even further. We sincerely look forward to welcoming you back soon for another enjoyable stay. Warm regards, Care Team Huazhu Hotel – District 1, HCMC

HANTING HOTEL HO CHI MINH CITY

Dear Ms. Kashish Batra, Thank you for your kind review and for sharing your experience with us. We are glad to hear that you enjoyed the clean and comfortable room and had an overall good stay. As part of our ongoing renovation, we are refreshing our facilities to bring guests a better experience. We are pleased to share that we now feature newly renovated room categories, a refreshed lobby with welcome drinks and a comfortable waiting lounge. We look forward to welcoming you back soon to enjoy our upgraded facilities. Warm regards, Care Team Huazhu Hotel – District 1, HCMC

HANTING HOTEL HO CHI MINH CITY

Dear Ms. Karen, Thank you so much for your wonderful and detailed review. We are delighted to know that you and your family enjoyed your stay with us — from our clean and comfortable rooms, 24-hour hot shower, breakfast, and rooftop pool, to our convenient location close to sightseeing spots, restaurants, and shops. We are especially happy to hear that our team, particularly Danie, made you feel welcomed and well taken care of. We truly appreciate your kind recommendation and your decision to return to stay with us during your trip. It is our greatest reward to have such valued guests come back. We are also pleased to share that our hotel now features newly upgraded room categories, a refreshed lobby with welcome drinks and a comfortable waiting lounge — all designed to make your future stays even more pleasant. We sincerely look forward to welcoming you back to Huazhu Hotel on your next visit to Ho Chi Minh City. Warm regards, Care Team Huazhu Hotel – District 1, HCMC

HANTING HOTEL HO CHI MINH CITY

Dear Mr. Sujeet Saxena, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations and for the inconvenience you experienced. Please allow us to clarify that the capsule-style rooms are a specific room category offered by our hotel, designed to provide a compact and budget-friendly option for certain travelers. We regret that this was not clearly communicated to you at the time of booking, and we sincerely apologize for the misunderstanding. As part of our continuous improvement, we are updating our facilities and have also introduced newly renovated room categories, a refreshed lobby with a comfortable waiting lounge and welcome drinks — all aimed at offering guests a better experience. We truly regret the inconvenience caused during your stay and hope you may give us another opportunity in the future to provide you with a more pleasant experience. Warm regards, Care Team Huazhu Hotel – District 1, HCMC

HANTING HOTEL HO CHI MINH CITY has replied on Fri Sep 13 07:29:37 IST 2024

We sincerely thank you for taking the time to share your feedback about your experience at Huazhu Hotel. Customer satisfaction is always the top priority at Huazhu Hotel, and we continuously strive to improve the quality of our services every day to provide the best possible experience! Huazhu Hotel looks forward to welcoming you again on your future travels. Thank you, and we wish you health, happiness, and success!

HANTING HOTEL HO CHI MINH CITY has replied on Wed Aug 28 08:41:07 IST 2024

We sincerely thank you for taking the time to share your feedback about your experience at Huazhu Hotel. Customer satisfaction is always the top priority at Huazhu Hotel, and we continuously strive to improve the quality of our services every day to provide the best possible experience! Huazhu Hotel looks forward to welcoming you again on your future travels. Thank you, and we wish you health, happiness, and success!

HANTING HOTEL HO CHI MINH CITY has replied on Wed Aug 28 12:25:47 IST 2024

We sincerely apologize that your experience at Huazhu Hotel did not meet your expectations. Regarding the issue with the stained towels, according to our hotel policy, if towels cannot be thoroughly cleaned, we must charge a compensation fee, as these towels cannot be reused for future guests. This is to ensure that all room amenities meet the highest hygiene standards, protecting the health and experience of all our guests. We apologize for any inconvenience this may cause, but we kindly ask for your understanding regarding our policy We sincerely hope to welcome you back in the future and provide you with an improved experience. Wishing you good health and success.

HANTING HOTEL HO CHI MINH CITY has replied on Wed Aug 28 12:28:08 IST 2024

We sincerely thank you for taking the time to share your feedback about your experience at Huazhu Hotel. Customer satisfaction is always the top priority at Huazhu Hotel, and we continuously strive to improve the quality of our services every day to provide the best possible experience! Huazhu Hotel looks forward to welcoming you again on your future travels. Thank you, and we wish you health, happiness, and success!

HANTING HOTEL HO CHI MINH CITY has replied on Wed Aug 28 12:30:45 IST 2024

We sincerely thank you for taking the time to share your feedback about your experience at Huazhu Hotel. Customer satisfaction is always the top priority at Huazhu Hotel, and we continuously strive to improve the quality of our services every day to provide the best possible experience! Huazhu Hotel looks forward to welcoming you again on your future travels. Thank you, and we wish you health, happiness, and success!