Castello di Montalbano

Not as expected, very misleading re bar and restaurant. You have to track down someone and ask if there is food and the bar is a wine list. Lots of stairs, if they ever finish the renovations it could be a nice place. Best thing is the view. But sorry to say I would not recommend staying here.

The property was pretty, the views were great, our room was huge, and, the bed was comfortable with a jetted tub. For those who travel here, it is great if you have a car or taxi as it is a 1/2 mile up a steep long driveway. I also suggest that guests bring snacks and beverages as there are none on the property and it is hard to find staff if you have questions.

It’s an old castle, there wasn’t an elevator for all our luggage’s and the shower was hot or cold. The food was really good and the staff was super nice.

It was ok but in renowation

Hotel room doesn’t look like the pictures they advertise. There is no restaurant/bar or Pool and the staff is non existent. We heard the noise of dripping water from the toilet all night. It was almost impossible to get a taxi from this hotel. Will not stay here again and definitely don’t recommend.

Based on the pictures and description of the property, we were expecting a well appointed property and room…..bit of luxury. As someone mentioned, this place is not as advertised! There is no restaurant, no bar., no pool and no spa services that we could see. The property needs some TLC, the ‘bar’ is non existent, the tables etc in the breakfast area are old and there are no comfortable chairs to sit in the garden. The rooms on the ad were taken at night with lots of candles on purpose….to make the rooms look way nicer than they are! There are some nice touches but the rooms come off as ‘kitschy’. There was no shower curtain on our tub that had a shower…no privacy. One last thing is that the description needs to have specific info on what to do when you arrive. The plate at the driveway does not have the name of the actual hotel and you need to ring a bell to get in. Two positives are that the bed was comfortable and staff were friendly (although hard to reach when you needed them).

Beautiful property/views and the host was so kind! The room was overall comfortable. I would say the only downside of the place was that the bathroom was not private. The shower was all glass and open to the entire room. The hot tub also did not work properly, when you turn the bubble jets on, pieces of dirt came out.

This family run manor is a charming small hotel. There is a lovely view of Florence from the roof top patio and the breakfast room. The service and welcome was warm. The rooms are set up for romantic stays. Our story though, after we had checked out we discovered our rental car key fob was dead. Enie, the owner of Montalbano spent hours helping us by calling the car rental company, being on hold, waiting for a callback, waiting finally for the tow truck. He brought us to the dining room to wait and served us cappucinos and biscuits, while he waited outside for the call from the tow truck. We were no longer guests of the hotel, yet Enie was so kind to us. This hospitality is the sign of true service.

The property was nice, it’s what to expect from a castle. We didnt have a shower in our room just the jacuzzi bath but the staff informed us when we got there about it. The staff was very nice and tried to give as much info as possible about the room and everything. There are no elevators so we had to carry our luggage up the stairs. It was expected though because of the age of the establishment. I does say they offer 24hr room service but when I asked about getting food or drinks they told me to walk to the town and there would be places open. Also if you plan to take a taxi out of there make sure you book it a day in advance as they said they were all booked when we tried to leave and we ended up having to walk to a nearby bus station. Overall it was a nice stay and as long as you know what you’re getting it’s a nice place to stay

This is gorgeous place if you want to experience a medieval stay this is a great place and the front desk attendants are so kind

Awesome experience

Don't be fooled by the picture of beautiful facade at night. This is not what you get. There is a long staircase leading to second floor (no luggage help - but we realized why later). Small rooms with a Jacuzzi as the focal point right in the room. Rooms smell like toilet deodorant, cheap furniture. The attendant was surprised when she saw us, carrying luggage, having booked the place for 2 nights. Why? Because this is a dating hotel for a night without luggage. Our room was full of pictures of a "famous prostitute". In the hallway was a couple having wine. The woman was cheating on her husband with this man - we overheard her phone conversation. Crazy stuff! We did not stay, even though the attendant refused to help get a refund - she said it was not possible. However, if you bring a prostitute or you are cheating, this place is great, very secluded, private gait, no signs - full privacy. But if you are a vacationer, stay away.

This was exactly what we were looking for. The property was exceptional and incredible. We also learned from an article in the room that Michelangelo had stayed there while Florence was being erected.

Very difficult to find. No signage at all. Not really staff on site, so you have to schedule your arrival so someone can let you in.

Horrible property, would not recommend to anyone. Staff rude. And left us as we were the only ones booked in. No glass or cups in room and could not get assistance because nobody was at the property. Would not recommend actually I would like a refund

This was a most charming experience! Dinner with a view of the city & Basilica was delicious. The staff was friendly and helpful with ordering our taxi too.

Great setting in historic castle overlooking Florence.

Basic amenities, wifi was not working. Place needs upkeep.

I suggest this hotel be delisted on Expedia.This place was not as advertised on Expedia. It had no expected services such as restaurant, or any any food services, the room was were assigned was third class at best and the hotel was much les from city centre. We did not check in or stay at the hotel after arriving and had to find other accommodations for our stay in Florence

We were very excited about this place but after a long day in the museums of Florence it was difficult to find someone after letting ourselves in the front gate and trying numerous doors. They didn’t have our reservation. Because our reservation couldn’t be located, we didn’t get our requested room. Windows couldn’t be opened and we were hot. After a bath, our feet were black upon getting in bed because the floor was so dirty. The rooftop terraces have a wonderful view of Florence at sunset. Our reservation was eventually located but it was an uncomfortable and disappointing experience overall. I can’t recommend staying here.