voco Makkah an IHG Hotel

Excellent in every wyWe were very pleased with the hotel's exceptional service and attention to detail. The rooms were impeccably clean and offered a comfortable stay with beautiful views. The hotel's location was incredibly convenient for our needs. Overall, we highly recommend this hotel for a memorable journey

Everything is good but it will take 15-20 minutes to haram. Location is far away from haram good for solo traveller

Hotel staff is very friendly and room is very neat n clean. Shuttle service is also good n its drop u near to haram

insha allah I will book again.. too good hotel, nice 👏👏👍👍 keep it up cleanees, tooo good stuff memebers like Bangladesh bhai... And one lady stuff help me too talk to reception...

Amazing location and amazing room cleanliness on point coffee shop ,market and grocery in premises very comfortable bed

good location, excellent hospitality, no language barrier for english and arabic speakers and good food

The stay was comfortable, Allahhamdulli. But the only complaint is that they have to mention that the shuttle services will not take you directly to Haram, like you need to change the bus nearby. And the shuttle drivers need to learn some manners, as one of the encounters with them was shameful.

they didn’t had proper customer service no one picked whenever called for in room dining or room service ; and there were no proper staff to provide room cleaning service we had to call each and every time, plus the worst part is they didn’t allowed the taxi to enter if you are booking through an app or calling a local taxi you have to take permission from them every time , and they didn’t even allowed them (taxi) people to even wait for a while… at the hotel to wait for us. no thanks

very good, neat and clean hotel, with amicable service. The staffs are really helpful and supportive

Amazing hotel, value for money, only you just need to get use to shuttle bus especially coming back from haram because bus to be changed on the way

Shuttle bus service was bad. Food was average, no asian food were there

The hotel is nice and the bus to ha-ram is nice but the only issue is that the beds are small compared to other hotels in the trio room

Had a pleasant stay with my husband and very hygiene and shuttle service for ha-ram is great. 100% recommended hotel

It was a wonderful stay at the hotel. The staff were good and supportive. Cleanliness room. Near at walking distance. The market is nearby for shopping. Good restaurants are there if you walk from haram to the hotel.

Amazing location and facilities, good breakfast, however staff at reception and through phone lines should be more accommodating

Very nice

Shuttle service is getting worst especially on friday for jumma prayer and weekdays. Need to change 2 buses to get the haram i will not recommend to anyone,

It was a very good experience living in voco hotel. The hotel was very neat with all the facilities. The house keeping staff was friendly and helpful. Hotel have shuttle buses for going and coming to haram. The only drawback of this hotel is the shuttle drops you far away to walk to ha-ram if you have small kids or elderly people and one have to change two buses to reach haram.

Hotel not provided the food whole day so we have no idea about this but location and facilities was excellent thanks

The services of hotel were not satisfactory, moreover the response and way of treatment of room boys was not professional and reception response was only as "yes" man with non-polite feeling but practically was delayed poor response I had to call them for many times for a small things. They were directing me to and fro to call this and that number instead of taking me requirements and passing to them as a matter of good service but it didnot happened I was struggling to call here and there on their numbers. Rooms were partitioned by wooden sheets hence adjacent room guest were too disturbing and I was on holy pilgrimage of Umrah. The noise was disturbing me in prayer at room amd in sleep also. There were no milk provided for tea in the room despite I requested. Tea bags were avaialble but without milk facility what one can take a tea without milk service. There was no writing pad and pen kept in room for noting down something, I requested for that a small thing which is normally provided in hotels but deapite request they took more than 12 hours to provide in room. These may be small things for me or someone to ignore but when it comes to the services of hotel definitely its not a good service that guest is struggling for all such things and there is no tolernace or attitude of gratitude to accept just one peice of laundary just to support the guest as it was not a big bundle of laundry which could put hotel in a huge financial loss. We come as a guest from other countries to their countries and there should be some sort of gratitude of hospitality which is expected to little adjust whereever possible as we don't ask for big thing just small things can be big facility for us to stay comfortably and satisfactorily. Things can be improved well.