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You are booking hotel for more than 30 days

Opulent hotel with a pool, sauna & upscale restaurants

Review Of JW Marriott Kuala Lumpur0123401234

Bukit Bintang, Kuala Lumpur | About a minute walk to Pavilion Kuala Lumpur

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    User Rating & Reviews

    • everyone
    • group
    • couple
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    • family
    4.4
    Excellent

    1029 Ratings

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 2
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5

    Rating Categories

    • Hospitality4.9
    • Facilities4.0
    • Food4.7
    • Room4.9
    • Cleanliness4.9
    • Value For Money3.8
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    Review Summary

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    JW Marriott Kuala Lumpur is located in the heart of Bukit Bintang, making it a prime location for tourists. The property offers excellent hospitality and courteous staff. The breakfast spread is wide and has something for everyone. However, the breakfast room can get crowded, and there can be long queues for check-in and check-out. The rooms are spacious and well-maintained, but some require renovation. The property is not very child-friendly, and there are limited options for vegetarians. The location is perfect for shopping, with multiple shopping options nearby.

    5.0

    Excellent Stay

    mansoor a.family with 1 kid

    I had a wonderful stay at JW Marriott Kuala Lumpur. The hotel is perfectly located in the heart of Bukit Bintang, with direct access to Pavilion Mall and surrounded by some of the city’s best dining and shopping options. The rooms are spacious, modern, and very comfortable, with all the amenities you’d expect from a true luxury property. The service stands out the most—staff are warm, attentive, and always ready to assist with a genuine smile. The breakfast spread was outstanding, offering a wide variety of local and international dishes, perfect to start the day. The pool and gym facilities are also top-notch, providing a great balance of relaxation and fitness. Whether for business or leisure, JW Marriott Kuala Lumpur delivers on comfort, convenience, and hospitality. I would happily stay here again and highly recommend it to anyone visiting the city.

    Travel Month: Sep 2025

    Room: Superior Room, 1 King Bed

    4.0

    Heart of party zone in KL ..be ready to walk

    ashok.couple

    Excellent buffet breakfast spread . Asian n continental & Indian Open early morning till 1030 am. Fresh n hot food .fresh fruits Huge spread to choose from . Malaysian tea very tasty n well made by chef . Location excellent in the hub for shopping n night life .weekends full of traffic . If u want to be in the heart of action Use back starlight entry for ur grab n cabs booking to avoid front lobby Pavillion mall traffic Refilled the water n room n bathroom accessories twice a day on their own Even has a coffee machine to brew ur own for coffee lovers Friendly atmosphere 6 lifts fast to all floors

    Travel Month: Sep 2025

    Room: Superior Room, 1 King Bed

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    5.0

    Excellent Stay

    anjum a.family with 1 kid

    the place is in the centre of the city..opposite Pavillion mall ..close to metro .. hotel is spacious with good interiors .. nice swimming pool.. superb breakfast spread .. staff are very friendly and helpful..loved the stay

    Travel Month: May 2025 (4-Night Stay)

    Room: Superior Room, 1 King Bed

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    3.0

    Average Stay

    saurav k.family with 1 kid

    The location is excellent , rooms are very nice, excellent breakfast. the support staff were mostly unavailable to help. Not like 5 star professionalism.

    Travel Month: May 2025

    Room: Deluxe Room, 1 King Bed

    4.0

    good hotel

    syedali.business

    good hotel , nice location , center place to go around , good and spacious room , good food and nice restaurant

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Superior Room, 1 King Bed

    1.0

    Terrible Stay

    amit s.loyalty-iconcouple

    not for indians very bad experience in breakfast and in checkin there is a long queues and outside the hotel alot of traffic jam. not for indians especially and the location is good only

    Travel Month: Dec 2024

    Room: Deluxe Room, 1 King Bed

    5.0

    Amazing location

    abhishek k.loyalty-iconcouple

    This hotel is in butik bintang heart of the city. The hotel service and check-in process was very smooth

    Travel Month: Nov 2024

    Room: Superior Room, 2 Twin Beds

    3.0

    Not upto jw standard

    mohammed s.loyalty-iconfamily

    Centrally located, very small room- not that much spacious, healthy breakfast spread, not upto the jw marriott standard

    Travel Month: Nov 2024

    Room: Superior Room, 1 King Bed

    • user photos
    4.0

    Good experience. Can be better.

    kritika s.couple

    The hospitality was good. Breakfast could have been better. Cleanliness and location of the property are top notch!

    Travel Month: Aug 2024

    Room: Superior Room, 2 Twin Beds, Non Smoking

    4.0

    Not baby friendly. Rest ok

    divin o.family

    Not child friendly. No option for any baby friendly food. Has to order it from outside. Being in a hotel like jw marriot and ordering food from outside was a terrible experience.

    Travel Month: Aug 2024

    Room: Deluxe Room, 1 King Bed

    4.0

    It is a compromise to the price you pay

    rishab g.loyalty-iconfamily

    It was good. Could have been better. Rooms require renovation. Wallpaper torn everywhere. No tv working.

    Travel Month: Aug 2024

    Room: Superior Room, 2 Twin Beds

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    5.0

    Very good experience

    sunny c.loyalty-iconfamily

    Location food and services were top notch. It has somethg for everyone. Located in heart of city and multiple shopping options nearby.

    Travel Month: Aug 2024

    Room: Deluxe Room, 1 King Bed, Non Smoking

    5.0

    Excellent Stay

    sanjeev v.loyalty-iconfamily

    Very good hotel to stay and hotel place is excellent in the heart of city buffet is very big but add some vegetarian items more

    Travel Month: Aug 2024

    Room: Deluxe Room, 1 King Bed

    5.0

    Excellent experience

    biswaroop m.loyalty-iconcouple

    Amazing experience. Loved the stay in jw marriott. Great experience lovely location and great food. Must stay here if u r in kl

    Travel Month: Jun 2024 (3-Night Stay)

    Room: KING

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    5.0

    Excellent Stay

    bhuvaneswari s.loyalty-iconfamily

    Best property ever…breakfast spread was wide & excellent..property location was very close to shopping mall

    Travel Month: Jun 2024

    Room: Deluxe Room, 1 King Bed

    5.0

    Perfect

    divya s.loyalty-iconcouple

    Overall good experience, location was prime, famous streets were near but, mall food courts all were near

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Deluxe Room, 1 King Bed

    4.0

    Good Stay

    kishan s.loyalty-icon

    Very nice hotel, good location and courteous staff members

    Travel Month: Apr 2024

    Room: Deluxe Room, 1 King Bed

    4.0

    Good Stay

    deepak m.loyalty-iconfamily

    Property very nice but very rare options for vegetarians. Even the south indian dishes being prepared were very bad.

    Travel Month: Apr 2024 (3-Night Stay)

    Room: Studio Suite, 1 King Bed

    5.0

    Excellent Stay

    madhup m.loyalty-icon

    Thanks to makemytrip for an easy booking process and hassle free stay at jw marriott kuala lumpur this week. All that they charge was rs 1 at the booking and have us good rates for a prime location at kl cbd. Hope to keep engaged with this hotel booking portal and make trips seamless ahead

    Travel Month: Mar 2024

    Room: Deluxe Twin, Guest room, 2 Twins

    3.0

    Average stay the so called luxurious jw marriott

    gaurish w.loyalty-iconbusiness

    The hotel did not have a lobby and had poor access to the rooms. Though i got my room earlier, it was at a low floor.

    Travel Month: Jul 2023

    Room: Deluxe King, Guest room, 1 King, Sofa bed

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