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Hotel Osel

01234
+81 property photos
Hotel Osel
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Room
+11 guest photos
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About Property

Experience the perfect getaway with Hotel Osel, Bhutan, offering a terrace restaurant, a spa, and a business centre.  More

  • Property HighlightsProperty Highlights
  • Activities & Nearby AttractionsActivities & Nearby Attractions

Amenities

Deluxe Room

Fits 2 Adults

  • Cancellation Icon
    Free Cancellation before ‪11 Dec 11:59 AM‬
    100% Refund
    Non Refundable
    NOW
    11 Dec11:59 AM
    14 Dec11:59 AM
    Check-in

SAR 233Per Night:

SAR 122
+ SAR 38 taxes & fees
Per Night for 2 AdultsSAR 233
Discount by the Property- SAR 67
Deal Code   EARLYBIRDSA- SAR 45
Total (Taxes Extra)SAR 122
4.3
Excellent(105 RATINGS)
Thimphu City Center

Thimphu City Center

1.4 km drive to National Memorial Chorten

Hotel Osel

Experience the perfect getaway with Hotel Osel, Bhutan, offering a terrace restaurant, a spa, and a business centre.

Property Highlights

The property features 38 comfortable rooms with wooden floorings and blackout curtains. It offers beautiful Tashicho Dzong or Sitting Buddha views.

Connect with your loved ones over video chat with high-speed internet or relish the stunning Tashicho Dzong or Sitting Buddha views from the terrace restaurant.The on-site spa promotes a sense of well-being through ayurvedic and international therapies in a tranquil, light-filled ambience. Treat your eyes with elegant Tashicho Dzong or Sitting Buddha views from the private balcony.There is a 24-hour business centre with internet access, well-appointed meeting rooms, and banquet facilities. Sync with your senses as you take a refreshing morning walk across the lush green garden.The hotel provides free parking with limited slots for guests. Amenities for added convenience include luggage storage, daily housekeeping, 24-hour security and front desk, laundry services, safety deposit boxes, and currency exchange facilities.English and Hindi speaking staff are available for assistance. The resort has a designated area for smoking.

The property features an on-site rooftop restaurant serving Indian and Bhutanese dishes, a cafe, and a bar. Breakfast options include Continental cuisine.24-hour room service and grocery delivery can be availed.

Leisure a refreshing stroll at the lush green garden. Explore major city attractions and shows via tour assistance offered at the property.

The property offers free parking for vehicles, and can arrange for rental cars, shuttle service, and taxi services.

The hotel offers stunning views of Tashichho Dzong and the Seated Buddha.

Activities & Nearby Attractions

Join business meetings and conferences at the well-appointed business centre and meeting rooms.

Take a stroll at the lush green garden or relax at the terrace restaurant.

Witness the heavenly Tashicho Dzong or Sitting Buddha views while you sip your morning tea in the private balcony.

Revamp your body and mind with carefully executed massages and treatments at the lavish spa.

Enjoy a fun-filled evening at Space 34 DOS, just a 10-minute drive away.

Visit Cultural Heritage Folk Museum (400 m) and Changangkha Lhakhang (700 m).

Pay a visit to the famous Buddha Dordenma, accessible in a 20-minute drive from Hotel Osel.

Shop at Hong Kong Market (400 m) and Bhutan Craft Market (500 m) .

Change Dates and Guest(s)

Check-in: 12 PM | Check-out: 12 PM

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Room Type
  • Free Cancellation
  • Breakfast Included
  • Breakfast & Lunch/Dinner Included
Deal Applied: EARLYBIRDSA. Get Upto 15% OFF Up to SAR 100, use code EARLYBIRD!

Deluxe Room

  • 4550 sq.ft (423 sq.mt)4550 sq.ft (423 sq.mt)
  • Mountain ViewMountain View
  • Queen BedQueen Bed
  • 1 Bathroom1 Bathroom
  • 24-hour Room Service
  • Wi-Fi
  • In-room Dining (Indian veg food available)
  • Mineral Water
  • Telephone
  • Minibar

More Details

Room With Free Cancellation
    Free Cancellation before ‪11 Dec 11:59 AM‬
    Free Cancellation before ‪11 Dec 11:59 AM‬

    Cancellation Policy

    • Free Cancellation till 11 Dec, 11:59 AM

    • No refund if cancelled after 11 Dec, 12:00 PM

    100% Refund
    Non Refundable
    NOW
    11 Dec11:59 AM
    14 Dec11:59 AM
    Check-in

More Details

SAR 233

SAR 122

+SAR 38 taxes & fees Per Night

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Room With Free Cancellation | Breakfast only
    Free Cancellation before ‪11 Dec 11:59 AM‬
    Free Cancellation before ‪11 Dec 11:59 AM‬

    Cancellation Policy

    • Free Cancellation till 11 Dec, 11:59 AM

    • No refund if cancelled after 11 Dec, 12:00 PM

    100% Refund
    Non Refundable
    NOW
    11 Dec11:59 AM
    14 Dec11:59 AM
    Check-in

More Details

SAR 285

SAR 149

+SAR 47 taxes & fees Per Night

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Room With Free Cancellation | Breakfast + Lunch/Dinner
    Free Cancellation before ‪11 Dec 11:59 AM‬
    Free Cancellation before ‪11 Dec 11:59 AM‬

    Cancellation Policy

    • Free Cancellation till 11 Dec, 11:59 AM

    • No refund if cancelled after 11 Dec, 12:00 PM

    100% Refund
    Non Refundable
    NOW
    11 Dec11:59 AM
    14 Dec11:59 AM
    Check-in

More Details

SAR 346

SAR 181

+SAR 56 taxes & fees Per Night

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Hotel Osel Location

location iconLocation rated 4.5 by guests

What guests said

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Guests rave about the property’s prime location, being centrally situated with easy access to the city center and top attractions. Many highlighted the picturesque surroundings, including stunning mountain views. Close proximity to local cafes and markets enhances the experience, making it ideal for exploring the area. Overall, guests express high satisfaction with the property’s location, which is a significant draw for their stay.

Property Rules at Hotel Osel

Check-in: 12 PM Check-out: 12 PM
  • Child & Extra Bed Policy

Hotel Osel Photos by Guests

  • +2 Guest Photos

User Rating & Reviews

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  • solo
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4.3
Excellent

105 Ratings

Last 10 Customer Ratings (Latest First)

  • 1
  • 4
  • 4
  • 3
  • 5
  • 5
  • 5
  • 5
  • 5
  • 4

Rating Categories

  • Location4.5
  • Cleanliness4.5
  • Room4.3
  • Food3.7
  • Hospitality4.2
  • Value For Money4.3
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Review Summary

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Guests appreciate the spacious and clean rooms with great views, complemented by friendly and helpful staff. The property's central location makes it easy to explore the city and nearby attractions. Many enjoyed the tasty Indian food, and the overall ambiance adds to the pleasant experience. However, some guests faced issues with hot water availability.

4.0

Good Stay

vipulesh.business

good stay,but wash room water pressure n jet spray pressure not perfect.food is good.staff is polite

Travel Month: Nov 2025

Room: Deluxe Room

5.0

Great property in the middle of thimphu

suresh b.loyalty-iconsolo

I stayed for 3 nights in first week on jean '25, it was a fantabulous experience coming from size of suite, maintenance, amenities and cost

Travel Month: Jan 2025 (3-Night Stay)

Room: Deluxe Room

Hotel Osel has replied on Wed Jun 25 12:24:26 IST 2025

Dear Suresh Bollipo Warm greetings from Hotel Osel! Thank you for sharing your experience from your stay in the first week of January 2025. We’re absolutely delighted to hear that your time with us was fantabulous! It's great to know that the size of the suite, the maintenance, amenities, and the value for cost all met your expectations. Your kind words mean a lot to our team, and we’re truly grateful for your appreciation. We look forward to welcoming you back for another memorable stay soon! Warm regards, Sangay Chozom

5.0

Great place to stay in Thimphu

sai v.loyalty-iconfamily with 1 kid

Hospitality was great, food was good. Rooms were neat and clean

Travel Month: Oct 2024

Room: Deluxe Room

Hotel Osel has replied on Wed Jun 25 12:25:38 IST 2025

Dear Sai Vishnu Teja Rekapalli Warm greetings from Hotel Osel! Thank you so much for your kind words. We’re glad to hear that you enjoyed our hospitality, found the food to your liking, and appreciated the cleanliness and comfort of our rooms. Your feedback means a lot to us and will surely encourage our team to keep delivering great service. We look forward to welcoming you back to Hotel Osel on your next visit to Thimphu! Warm regards, Sangay chozom

5.0

Excellent service and coop

ashraf k.loyalty-iconbusiness

The staff are cooperative and the location is suitable to visit the city and excellent service rooms size and bed size both large

Travel Month: Oct 2024 (3-Night Stay)

Room: Deluxe Room

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Hotel Osel has replied on Sun Sep 28 11:45:39 IST 2025

Dear Ashraf khan, Thank you so much for your kind feedback. We are delighted to hear that you enjoyed your stay with us, found our staff cooperative, and appreciated the spacious rooms and convenient location. It is always our pleasure to ensure our guests have a comfortable and memorable experience, and your encouraging words mean a lot to us. We look forward to welcoming you back again soon. Warm regards, Hotel Osel

4.0

Good Stay

javed m.family

Though the hotel is 4 star. But there was no hot water in bathroom even after requesting repeated times, no solution got, we hv baby with us, we had took bath in cold water. Though the staff were polite, modest

Travel Month: Oct 2024

Room: Suite Room

Hotel Osel has replied on Wed Jun 25 12:23:19 IST 2025

Dear Javed Miyada Warm greetings from Hotel Osel. Thank you for taking the time to share your experience with us. We are truly sorry to hear about the inconvenience you faced with the hot water during your stay, especially while traveling with a baby. Please accept our sincerest apologies for the discomfort caused. This is certainly not the experience we aim to provide, and we deeply regret that your request was not resolved in a timely manner. We have taken your feedback seriously and have already raised the issue with our maintenance and operations teams to ensure such lapses are not repeated in the future. We do appreciate your kind words about our staff’s politeness and modesty, and we thank you for acknowledging their efforts despite the inconvenience. We hope you will give us another chance to make it right and provide you with a much-improved stay. Warm regards, Sangay Chozom

5.0

Excellent Stay

prakash s.loyalty-iconsolo

The hotel is located very near to the city center amid-st the scenic beauty of mountains on all sides. The staff is very polite and it serves very good indian food.

Travel Month: May 2024 (5-Night Stay)

Room: Deluxe Room

Hotel Osel has replied on Wed Jun 25 12:21:02 IST 2025

DearPrakash Sharma Warm greetings from Hotel Osel! Thank you so much for your kind words. We’re delighted to hear that you enjoyed our convenient location surrounded by the scenic beauty of the mountains. It’s also wonderful to know that our team’s hospitality and our Indian cuisine added to your experience. Your appreciation means a lot to us and will be shared with our entire team. We look forward to welcoming you back to Hotel Osel on your next visit to Thimphu! Warm regards, Sangay Chozom

1.0

Mmt’s fault !

anupama a.loyalty-iconcouple

It was actually mmt’s fault and not the hotel. I booked a suite but they did not have inventory and ended up giving me a delux room. They were very accommodating. Friendly helpful staff! i called the mm t helpline and have received no response so far. So mm t you have been terrible at your job this time.

Travel Month: Apr 2024

Room: Suite Room

Hotel Osel

Dear Anupama Arora Warm greetings from Hotel Osel! Thank you for sharing your experience with us. We truly appreciate your understanding regarding the room booking issue. While we regret that the suite you originally booked through MMT was unavailable, we’re glad our team could accommodate you and make your stay comfortable. It means a lot to us that you recognized the efforts of our staff—we’ll be sure to pass along your kind words to the team. We’re sorry to hear about the lack of response from the booking platform and hope your concern is resolved soon. Should you choose to book directly with us next time, we’ll be happy to offer you the best available room and a more seamless experience. We look forward to welcoming you back again! Thank you Sangay Chozom

5.0

Excellent Stay

debolina c.

Very good stay. Behavior was polite. Room was clean and the food was also very tasty. Bed was clean. Geyser was available throughout. Close to njp railway station too. Connectivity is awesome.

Travel Month: Jan 2024

Room: Deluxe Double or Single Room

Hotel Osel

Dear Debolin Chakrabarti Warm greetings from Hotel Osel! Thank you for taking the time to share your experience. We're so pleased to hear that you had a very good stay and enjoyed the cleanliness of the room and bed, the tasty food, the courteous behavior of our staff, and the uninterrupted hot water facility. It’s also great to know you found the location convenient and the connectivity excellent—especially our proximity to NJP railway station. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Warm regards, Sangay Chozom

4.0

Good place to stay

priya m.loyalty-iconfamily

Have friendly staff and facilities are also good. Only has issue with hot water in the washroom. Food quality is good. Mountain view from room is amazing. Maintaining hygiene.

Travel Month: Dec 2023

Room: Deluxe Room

Hotel Osel has replied on Wed Jun 25 10:49:55 IST 2025

Dear Priya Mahto Warm greetings from Hotel Osel! Thank you for sharing your experience with us. We're delighted to know that you appreciated our friendly staff, clean and hygienic environment, good facilities, delicious food, and the beautiful mountain views from your room. We’re sorry to hear you faced an issue with the hot water in the washroom. Please accept our sincere apologies for the inconvenience caused. Our maintenance team has been informed, and we are taking steps to ensure such concerns are resolved promptly for future guests. Your feedback is very important to us and helps us continually improve. We hope to welcome you back for an even better stay in the near future. Warm regards, Sangay Chozom

5.0

Amit bhutan osel hotel

amit.loyalty-iconbusiness

The hotel has lovely rooms with all amenities, staff is really good, courteous, and helpful. Food is also very good both for vegetarian and we'll as non vegetarian guests. Mountain views are really good from all rooms.

Travel Month: Oct 2023

Room: Deluxe Room

Hotel Osel

Dear Mr. Amit Kumar Warm greetings from Hotel Osel! Thank you so much for your kind words. We’re delighted to know you enjoyed your stay with us—from the well-equipped rooms and beautiful mountain views to the courteous service from our team and the variety of food options for both vegetarian and non-vegetarian guests. Your appreciation means a great deal to us, and it truly motivates our team to continue delivering memorable and comfortable experiences. We look forward to welcoming you back to Hotel Osel on your next visit to Thimphu! Thank you Sangay Chozom

3.0

Service not at par with other hotels

saharsh b.couple

Overall average stay. Less food options, even the taste was not good cost of food was high apart from manager, all the staff seems new no service and facility to guide and driver

Travel Month: Jun 2023

Room: Deluxe Room

Hotel Osel has replied on Wed Jun 25 10:47:11 IST 2025

Dear Saharash Bhanawat Warm greetings from Hotel Osel. Thank you for taking the time to share your recent experience with us. We’re sorry to hear that your stay fell short of expectations in certain areas. Please accept our sincere apologies for the inconvenience caused by the limited food options, taste, and pricing. We understand how important the dining experience is, and your feedback has been shared with our kitchen team for immediate review and improvement. We also acknowledge your concern regarding staff experience. While we have some new team members in training, we are continuously working to strengthen service standards under the guidance of our senior staff, including our manager. Regarding the service for guides and drivers, we would like to clarify that we do offer complimentary meals for them at our staff cafeteria. We’re sorry if this was not properly communicated during your stay, and we will ensure better coordination and clarity moving forward. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another opportunity to offer you a more seamless experience in the future. Warm regards, Sangay Chozom

5.0

Excellent hotel right in the middle of thimphu city

naveenkumar b.solo

Excellent hotel right in the middle of thimphu city. Very hospitable and fredly staff. Comfy rooms.

Travel Month: Oct 2022 (4-Night Stay)

Room: Deluxe

  • user photos
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Hotel Osel has replied on Wed Jun 25 12:26:46 IST 2025

Dear Naveenkumar Warm greetings from Hotel Osel! Thank you for your kind words and for choosing to stay with us. We're delighted to know you enjoyed our central location, found the rooms comfortable, and appreciated the hospitality and friendliness of our staff. Your feedback means a lot to us and motivates our team to continue delivering memorable experiences. We look forward to welcoming you back to Hotel Osel on your next visit to Thimphu! Thank you Sangay Chozom

4.0

Nice location

garima g.solo

We had a really good time at hotel osel. The rooms are big and clean. The staff at the reception was very cordial and helpful. The food though was really bad so an advice is to eat out. Overall a good experience with the stay.

Travel Month: Oct 2022 (3-Night Stay)

Room: Deluxe Double or Twin Room, 1 Bedroom, Non Smoking, Mountain View

Hotel Osel has replied on Wed Jun 25 12:27:43 IST 2025

Dear Garima Goel Warm greetings from Hotel Osel! Thank you for taking the time to share your experience with us. We’re delighted to hear that you had a good stay overall, enjoyed our spacious and clean rooms, and found our front desk team to be cordial and helpful. We sincerely regret that the food did not meet your expectations. Your feedback has been shared with our kitchen team, and we are taking it seriously as we work to improve the quality and consistency of our dining experience. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Sangay Chozom

5.0

Awesome stay

anantharaj k.loyalty-iconcouple

Amazing hotel, friendly staff, good food.

Travel Month: Jan 2020

Room: Deluxe

  • user photos

Hotel Osel has replied on Wed Jun 25 12:28:51 IST 2025

Dear Anantharaj Warm greetings from Hotel Osel! Thank you so much for your wonderful words. We’re thrilled to hear that you had a great experience, enjoyed the food, and found our staff friendly and welcoming. Your appreciation means a lot to us, and we look forward to welcoming you back to Hotel Osel soon! Warm regards, Sangay Chozom

3.0

Just okay

prashant v.family

Staff is poor. Food is okay. Property is good but lacks maintenance. Location is good. Staff is unwelcoming.

Travel Month: Jan 2020

Room: Deluxe

Hotel Osel has replied on Wed Jun 25 12:29:52 IST 2025

Dear Prashant Warm greetings from Hotel Osel. Thank you for taking the time to share your experience with us. While we’re glad to know you appreciated our property’s location and potential, we are truly sorry to hear that your experience with our staff and maintenance fell short of expectations. Please accept our sincere apologies for any unwelcoming behavior and lack of attentiveness you encountered. This is not the standard of service we aim to provide, and we are addressing this matter with our team immediately to ensure proper training and guest care are reinforced. We also appreciate your feedback on maintenance and will look into areas that need attention so that we can offer a more polished experience to future guests. Thank you once again for your honest review. We hope you will consider giving us another opportunity to serve you better. Warm regards, Sangay Chozom

5.0

Food quality could be improved

avinash p.loyalty-iconcouple

Food quality could be improved

Travel Month: Dec 2019

Room: Deluxe

Hotel Osel has replied on Sun Sep 28 11:48:04 IST 2025

Dear Avinash Panda, Thank you for sharing your valuable feedback with us. We are very pleased to know that you enjoyed your stay overall, and we truly appreciate your honest comment regarding the food quality. Please be assured that we take your suggestion seriously and will work with our culinary team to further improve the dining experience for our guests. Your feedback helps us serve you better. We look forward to welcoming you again and providing you with an even more satisfying experience on your next visit. Warm regards, Hotel Osel

4.0

Warm

akhil s.family

Warmth was everywhere in behaviour, in room, welcoming,

Travel Month: Dec 2019

Room: Deluxe

Hotel Osel has replied on Wed Jun 25 12:30:58 IST 2025

Dear Akhil Warm greetings from Hotel Osel! Thank you for taking the time to share your thoughts with us. We’re glad you stayed with us and appreciate your honest feedback regarding the food quality. Please rest assured that your comments have been shared with our culinary team, and we are working on improving both the variety and taste to better meet our guests’ expectations. We hope to welcome you back soon and provide you with an even better dining experience. Warm regards, Sangay Chozom

4.0

Good hotel at decent price

rohit k.group

Hotel has good sized rooms, clean washrooms and heaters.

Travel Month: Dec 2019

Room: Deluxe

Hotel Osel has replied on Wed Jun 25 12:35:34 IST 2025

Dear Rohit Kushwaha Warm greetings from Hotel Osel! Thank you for your thoughtful feedback. We’re happy to hear that you found the rooms spacious, the washrooms clean, and the heating comfortable during your stay. Your appreciation means a lot to our team. We look forward to welcoming you back for another pleasant stay in the future! Warm regards, Sangay Chozom

4.0

Fabulous Hotel

priyanka g.family

The stay was lovely and rooms were nice and cozy. The staff was very sincere and friendly

Travel Month: Jan 2020

Room: Deluxe

Hotel Osel has replied on Wed Jun 25 13:04:30 IST 2025

Dear Priyanka Gohain Warm greetings from Hotel Osel! Thank you so much for your kind words. We’re delighted to hear that you had a lovely stay and enjoyed our cozy rooms. It’s wonderful to know that our staff’s sincerity and friendliness made your visit even more special. Your feedback truly encourages our team to keep delivering great service. We look forward to welcoming you back to Hotel Osel soon! Warm regards, Thank you

4.0

Good and cozy stay in the heart of Thimphu

saurabh s.loyalty-iconcouple

This hotel is located very near to City center, around five minutes walk. Some of the top rated cafés are located nearby. We went during the new year and despite Thimphu being so cold (temperature dipping sub-zero) room was quite comfortable and heated.

Travel Month: Dec 2019

Room: Deluxe

Hotel Osel

Dear Saurabh Warm greetings from Hotel Osel! Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our convenient location just a five-minute walk from the city center and appreciated the nearby top-rated cafés. It’s great to know that our heated rooms kept you cozy during the chilly New Year weather in Thimphu. Your kind words inspire us to continue providing comfort and excellent service to all our guests. We look forward to welcoming you back to Hotel Osel on your next visit! Warm regards, Thank you

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Planning to Book Hotel Osel ? Get inspired by Popular Reviews

Good and cozy stay in the heart of Thimphu

saurabh sagar

4

This Hotel Osel is located very near to City center, around five minutes walk. Some of the top rated cafés are located nearby. We went during the new year and despite Thimphu being so cold (temperature dipping sub-zero) room was quite comfortable and heated.

Nice location

Garima Goel

4

We had a really good time at Hotel Osel osel. The rooms are big and clean. The staff at the reception was very cordial and helpful. The food though was really bad so an advice is to eat out. Overall a good experience with the stay.

Amit bhutan osel hotel

Amit Kumar

5

The Hotel Osel has lovely rooms with all amenities, staff is really good, courteous, and helpful. Food is also very good both for vegetarian and we'll as non vegetarian guests. Mountain views are really good from all rooms.

Good Stay

JAVED MIYADAD

4

Though the Hotel Osel is 4 star. But there was no hot water in bathroom even after requesting repeated times, no solution got, we hv baby with us, we had took bath in cold water. Though the staff were polite, modest

Excellent Stay

Debolina Chakrabarti

5

Very good stay. Behavior was polite. Room was clean and the food was also very tasty. Bed was clean. Geyser was available throughout. Close to njp railway station too. Connectivity is awesome.

Good place to stay

priya mahto

4

Have friendly staff and facilities are also good. Only has issue with hot water in the washroom. Food quality is good. Mountain view from room is amazing. Maintaining hygiene.

Excellent hotel right in the middle of thimphu city

Naveenkumar B

5

Excellent Hotel Osel right in the middle of thimphu city. Very hospitable and fredly staff. Comfy rooms.

Awesome stay

Anantharaj Kanakaraju Sundararajasetty

5

Amazing Hotel Osel, friendly staff, good food.

Excellent Stay

Prakash Sharma

5

The Hotel Osel is located very near to the city center amid-st the scenic beauty of mountains on all sides. The staff is very polite and it serves very good indian food.

Fabulous Hotel

Priyanka Gohain

4

The stay was lovely and rooms were nice and cozy. The staff was very sincere and friendly

Great place to stay in Thimphu

Sai Vishnu Teja Rekapalli

5

Hospitality was great, food was good. Rooms were neat and clean

Great property in the middle of thimphu

Suresh Bollipo

5

I stayed for 3 nights in first week on jean '25, it was a fantabulous experience coming from size of suite, maintenance, amenities and cost

Warm

akhil sah

4

Warmth was everywhere in behaviour, in room, welcoming,

Good hotel at decent price

Rohit Kushwaha

4

Hotel has good sized rooms, clean washrooms and heaters.

Food quality could be improved

Avinash Panda

5

Food quality could be improved

Excellent service and coop

ashraf khan

5

The staff are cooperative and the location is suitable to visit the city and excellent service rooms size and bed size both large

Good Stay

vipulesh kithari

4

good stay,but wash room water pressure n jet spray pressure not perfect.food is good.staff is polite

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