This property boasts a prime location in Canary Wharf, close to underground stations, but many guests found it lacking in modern amenities and cleanliness. Rooms are often small and outdated, with some even being in the basement without windows. Guest services received mixed reviews, with staff described as unhelpful at times. Maintenance issues, such as leaking bathrooms and poor housekeeping, were common complaints. While the breakfast and some dining options were appreciated, the overall experience appears unsatisfactory for many guests.